Flex Wireless Broadband is Here!

Frequently Asked Flex Questions

Up to 3 miles Non-Line-of-Sight, up to 5 miles Line-of-Sight. Terrain, foliage and building construction can affect performance and signal availability. Different modems have different ranges and sensitivities.

We can configure the system to for almost any computer that can work on the Internet.  If your computer supports WiFi, we can configure a bridge between WiMAX and WiFi for home or business installations (certain hardware restrictions may apply and some additional hardware may be needed).

We have computer-modeled maps that predict reception quality with high accuracy. If you can’t get service where we predict, you can return your modem for a full refund.

WiMAX provides a network connection. We can configure the modem to work with almost any networked device. Additional fees may apply.

Central Columbia and Ashland. Let us know where you live and we’ll see if you fall into our coverage area?

Yes, but they’re generous. Yes, but they’re reasonable.

The modem can only be used on the Full Stream network so direct sale is not beneficial as it can not be re-used elsewhere. We can offer a discount on the modem for prepayment of the rent.

Yes, we have an Acceptable Usage Policy

Your modem will need power. The network has emergency power.

You have a dedicated wireless connection that is not shared like other connection types. We monitor network usage carefully to insure you receive great performance. DSL and Cable are restricted by older wire and cable installations that can create bottlenecks in a neighborhood – not a problem for wireless.

Yes. The modem only provides one connection to the Internet, but we can help you configure it to work on a WiFi router or a network to support multiple simultaneous users. You may want to disable WiMAX when you use your home WiFi depending upon a number of factors.

Yes. The modem only provides one connection to the Internet, but we can help you configure it to work on a WiFi router or a network to support multiple simultaneous users. You may want to disable WiMAX when you use your work WiFi depending upon a number of factors. Be sure to consult your IT manager before you make any changes to your systems.

Depends upon the modem type and your Service Level Agreement. The Motorola o450 is not designed to be moved after installation.

Yes, but we do not offer VOIP-specfic plans at this time. Our current plans should work fine for light personal use and with FaceTime, Skype, and other personal conferencing software. If you need business-class VOIP let me get your contact info and we’ll inform you when we’re running a promotion for that service.

Very. Only authorized devices can connect to the network, and every device has a fully-encrypted dedicated connection for all data services.

The modem only provides one connection to the Internet, but we can help you configure it to work on a WiFi router or a network to support multiple simultaneous users. Many laptops can share network connections with other devices.

Ours is in our datacenter and ignores global Internet variables.

Yes but some restriction may apply.

We can measure the speed of our network, but we can’t control the performance of the Global Internet Cloud. We just make sure you can get to and from it as fast as we can.

WiMAX standards provide a very high level of security and only authorized devices are allowed on a WiMAX network. WiMAX devices are configured at the factory to recognize specific networks. We are working on roaming agreements with other networks but they are not completed at this time.

If you move your system closer to a tower, performance will increase up to your plan speed limit. If you move farther from a tower it will go down.

He may have a different service plan. Let me check yours and see if we offer an upgrade. Some computers are faster than others.

Your plan speed is how big a pipe you have for data. Monthly traffic is how much data you run through that pipe.

We have a speed test URL that helps with that.  To check your speed within the wireless network please click here.

We can upgrade your service with a phone call or email from you requesting the upgrade. Additional fees may apply. Generally we can perform the upgrade same day.

We do not currently offer roaming services to other networks.

“Worldwide Interoperability for Microwave Access”. It is an IP based Wireless Broadband Access Technology utilizing IEEE 802.16e-2005 standard.

Since there are no wires, there are no wires to fail. Your modem needs power to operate. Our network has battery and generator backup systems.

Only on month-to-month plans.

The modem is owned by Full Stream, you rent it at an affordable rate. If it fails due to manufacturing defects we will replace it at no charge.

We offer different modems for different usage types. Reception will vary with terrain and distance, and with any obstructing buildings or massive foliage.

Depends upon what modem, location, configuration. Most installations take under ten minutes.

We provide a modem and a user account for that modem. In most cases you can install the modem yourself, or we can do it for you for a small fee. No holes to drill, no wires to pull on most systems.

Depends upon what modem, location, payment method.

No. Your cell phone provider has a data plan for your smartphone. If your phone supports WiFi, we can configure a bridge between WiMAX and WiFi for home or business installations (certain hardware restrictions may apply and some additional hardware may be needed).

Hulu and Netflix work great. WiMAX does not replace Cable.

Mobility, Short Lead Time Install, No Cable Required, No Bundle

Greater Mobility, Greater Range, Better Security, Quality of Service.

Mobility, Short Lead Time Install, No Phone Line Required, No Bundle