Office Hours

Our office is open from:

8:00 am – 6:00 pm Monday through Friday
Closed Saturday
Closed Sunday
Other hours by appointment.

Please feel free to drop off payments, arrange service calls, or chat about other computer or Internet issues during this time.  We do offer longer support hours, however that support is only available via phone or scheduled appointment.

Phone Support

Our free phone support is available from:

8:00 am – 8:00 pm Monday through Friday
9:00 am – 4:00 pm Saturday
10:00 am – 4:00 pm Sunday

Phone support is designed to answer basic operational questions, provide pointers about where to get software and drivers, and basic troubleshooting.

When you call, please have the following information:

  • Your computer type (manufacturer and model)
  • Your operating system and version (2000, XP, Vista or Mac System OS X)
  • The browser and version (Internet Explorer, Mozilla Firefox, etc.)
  • Your modem type/speed (manufacturer, model, speed)

Please be at your computer with the computer on when you call for faster service. Our support numbers are:

Columbia: (573) 443-3983
All other service areas call toll free: 1-888- 326-TNET (8638)
Fax: (573) 443-5803

On-Site Support

On-site support is available after an initial phone consultation in limited regions. We do this for two reasons: One, if the problem is un-resolvable in 15-20 minutes of phone support, it is much faster for us to be on-site. Two, it saves everybody time, trouble, and frustration.
Please note: Networking, installing, assembling, or setting up your computer or modem are available for an additional charge.

Email Support

If your problem is not urgent (like where to get a driver or update), you can email your questions and concerns.  You can also contact our billing department by email if you have an account concern.   We try to respond to your email within 24 business hours. It is our goal to answer your questions the same day (usually within hours) if at all possible.  You can email our techincal department here and our billing department here.

Sign-Up or Inquiries

To inquire or sign up for Internet Service please call:

Columbia: (573) 443-3983

All other service areas call toll free: 1-888- 326-TNET (8638)

Fax: (573) 443-5803

Our support services include:

  • Free phone support for connectivity issues
  • Limited on-site support (depending on contract)
  • Email us with your problem (24 hour turn around).